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For Medical Professionals

For Referring Physicians

Schedule a Physician-to-Physician Consultation

How to Reach Us
During Regular Hours

585-273-4000 (local calls)
866-794-URMC (8762) (toll-free)

Monday through Friday,
8:00 a.m. to 5:00 p.m.
After-Hours Non-Urgent Calls

585-273-4000 (local calls)
866-794-URMC (8762) (toll-free)

Your message will be returned promptly on the next business day.
After-Hours Urgent Calls

585-275-4999 (local calls)
800-499-9298 (toll-free)

After-hours urgent calls will be taken by the Strong Consult and Transfer Center.

You can arrange for a consultation by:

 

• Calling our MD Access Call Center
 

• Contacting the physician's office directly
Surgical Only

• Filling out our online request form

MD Access Call Center

Our MD Access Call Center was created to help physicians reach Strong Memorial Hospital or Highland Hospital physicians quickly. Call Center agents are responsible for every call being completed to your satisfaction. You will receive a quality check call within one business day of the referral to solicit feedback and resolve any issues.

If you wish to speak with a specific physician, we'll:

  • Page him or her so you don't have to leave a message and wait for a callback. We'll call you back as soon as we hear from the surgeon.

    OR
  • Stay on the line with you until your call is connected, to ensure that you receive the information you need.

If a physician is unavailable, we'll direct you to an available specialist or arrange for the requested physician to return your call.

If you need the name of a specialist, Call Center agents can quickly identify physicians with the expertise you seek and handle the logistics of contacting them for you. Our comprehensive database helps us to identify physicians who match your needs and those of your patients. We can identify physicians by:

  • Specialty
  • Gender
  • Procedures
  • Hospital affiliations
  • Office location
  • Languages spoken

Contacting a Physician's Office Directly

If you don't know the number for the physician you wish to contact, call our MD Access Call Center (at the number listed above). A new Physician and Service Directory will be available soon both online and in hard copy. Check back to view it or sign up now to receive a hard copy through the mail.