Services and Programs

Infants' and Young Children's Unit

Infants and young children have a 17-bed unit devoted specifically to their needs. On this unit, parents and children are our priority. We are here to help you and your child through your child’s hospitalization. We welcome your comments and suggestions on how to assist you in helping your child. We encourage you to share information about your child with staff. Parents are not considered visitors and are welcome any time.

Your Professional Health Care Team

• Doctors. You may have several doctors involved in your child's care, depending on the reason for admission. Your child's Attending Physician may be your personal pediatrician or a specialty physician (for example: surgeon, cardiologist, oncologist). This physician supervises your child's care and plans for treatment.
  
  
• Primary Nurses. Your child will be assigned a Primary Nurse, the main nurse who will be responsible for planning your child's nursing care. The nurse will oversee the care given by other nurses and coordinate your child's care, including discharge planning.
  
  
• Patient Care Technicians. The Patient Care Technicians assist the nurses and doctors with your child's daily care. They may check your child's temperature, blood pressure and pulse, perform blood draws, help with baths and perform a variety of other services.
  
  
• Discharge Coordinators. Discharge Coordinators are nurses who work closely with your health care team to address your child's home care needs. They arrange for nursing visits in the home and order equipment and supplies when necessary.
  
  
• Child Life Specialists. Child Life Specialists have advanced education in childhood development. They provide therapeutic play activities that focus on your child's emotional and developmental needs. They also supervise and coordinate volunteers.
  
  
• Social Workers. Social Workers are available to help with any special concerns that you may have during your child's hospital stay. They work closely with the medical and nursing staff in discharge planning and assist with referrals to needed community services.
  
  
• Nutritionists. Pediatric Nutritionists have advanced training in nutritional needs of children. They work closely with your health care team to monitor and address your child's individual needs. They assist with special diet concerns and are available for nutrition counseling, discharge planning and referral to community nutrition services.
  
  
• Chaplaincy Service. Chaplaincy services are available daily to offer support to your family during your child's stay. If you feel this support would be helpful, please let your Primary Nurse know.
  
  
• Volunteers. Our volunteers are specially trained to work with children, to provide play for your child or feed him or her while you take a break.
  

Meals and Menu Planning

Upon admission, please inform your child's nurse of any special diet concerns or food allergies your child may have. Meal delivery approximate times are:

• Breakfast 8:00 a.m.
• Lunch 12:00 noon
• Supper 5:00 p.m. - 6:00 p.m.

Midmorning, afternoon and evening snacks are available on the unit. You may ask your nurse if your child would like a snack. You are welcome to bring in food from home.

A microwave and refrigerator are available for parents to use. All food kept in the refrigerator must be labeled with your child's name and date. Food is allowed in patient's rooms only during mealtimes. We ask that you please keep the rooms clean and discard or store uneaten food appropriately.

There is a soda and snack machine located on the 4th floor hall and a 24-hour vending area located outside The House of Six Nations Cafeteria on the first floor. The House of Six Nations Cafeteria is open seven days a week.

Visiting Guidelines

• Parents are welcome to visit 24-hours-a-day.
  
  
• Visiting hours for all other visitors end at 8:00 p.m.
  
  
• Generally, your child may have up to four visitors at a time, including family members. There may be times when it will be necessary to restrict the number of visitors in your child's room to meet patient care needs.
  
  
• All visitors under the age of 16 must be with an adult. Children under the age of 12 are allowed on the unit with permission of the Charge Nurse.
  
  
• Visiting children should be supervised and stay in your child's room.
  
  
• One parent or adult relative over the age of 18 years may stay over night in the patient's room. The Ronald McDonald House is also available for overnight accommodations; please discuss with your nurse or social worker any special arrangements your family may need.
  
  
• There may be a time when visiting hours are modified to meet your child's care needs.
  
  
• Your child's family and friends may visit in his or her room, or the Ronald McDonald Lounge (located off the main hallway of the 4th floor). Please check with your child's nurse before taking him or her from the unit.
  
  
• Please be considerate of the rights of all of our patients and hospital staff by treating them with courtesy and respect. Also, please assist with the control of noise and the number of visitors to keep the unit comfortable for all.
  
  
• If you wish to check on your child while you're away from the hospital you may call Unit 4-1600 at 585-275-4000 and Unit 4-3600 at 585-275-4831.

Child Life Program

The Child Life Program is here to help children cope with being in the hospital. This program helps children by providing an opportunity to play, learn and interact with others in a safe and fun place.

Playrooms

In the playroom, there are toys, games, books and craft activities available. Some items may be borrowed for use in your child's room. All children 0 to 16 years of age must be with an adult at all times in the playrooms.

• The Unit 4-3600 playroom is designed for children of toddler to school age. The Child Life staff and volunteers provide group activities. Activity times are listed on the playroom door.
  
  
• The Unit 4-1600 playroom/lounge is designed for children of all ages to enjoy.
  
  
• The Unit 4-1400 recreation room is designed for adolescent patients (10-18 years). The adolescent programming schedule is posted on the recreation room door.
  
  
• The Christie Simonetti Playdeck is available for pediatric patients and their families. It is located down the main hallway next to the vending machines in Room 4-2313. The room is open seven days a week. Hours are posted on the door. The playdeck offers an indoor and outdoor environment where children and families can play and relax.
  

Bathrooms/Showers

Bathrooms for visitors are near the elevators on the main hallway. Parents staying overnight may use the shower in the staff lounge (Room 4-2355) after 8:00 a.m. or the shower on Unit 4-1600.

Theft and Loss

The hospital is not responsible for loss of personal property. Please consider the possibility of theft or loss when leaving toys or belongings with your child. We will be happy to label your child's property.

Parking

Discount parking may be available, depending financial needs, through the unit Social Worker.

Confidentiality

We expect our staff to respect your child's right to have information handled in a confidential manner. In the same spirit, we ask that you not seek information about other patients, staff or volunteers.

Quiet Room

The Quiet Room is available for quiet time and small family meetings. Books and magazines are also available.

Leaving the Unit

Patients on the unit may visit public areas of the hospital with a parent or guardian if their health permits. Before leaving the unit, you must check with your child's nurse. In addition, you must sign in and out in the Log Book to assure health care providers are aware of your location. All children must be on the unit and in their rooms by 8:00 p.m.