Services and Programs

Pediatric Genetics

Office Information

Phone calls / hours
Emergencies
Appointment scheduling / cancellations
What to bring to your first appointment
Getting here / registration / your visit
Prescription/medication refills
Procedure scheduling
Blood work/diagnostic test results
Medical records
Billing and insurance
Insurance updates
Your rights and responsibilities

 

Phone Calls / Hours

• Routine, non-urgent phone calls will normally be returned within one or two working days.

• We will make every effort to return urgent phone calls promptly. However, if you are faced with a potentially life threatening situation, don’t wait. Call 911 or go to your nearest emergency room.

• If you reach our action answering service, please leave details with the service and they will page the physician on call.

• Be specific about the reason for coming in so that we may schedule adequate time
• Have your insurance card and referral number available
• Tell us of any special needs you or your child may have (such as an interpreter) so that we may accommodate you
• Have your child's records sent to our office

• Prior to your first appointment, you’ll need to:
  
  
  • Complete and return the in-depth patient information form we will mail you. This form asks about the patient's health, family history, medications, scans and tests, and other information needed for the evaluation.
  • Send to us and bring patient photographs for the evaluation.

• For all appointments, please bring:
  
  
• Your current insurance card

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Getting Here / Registration / Your Visit

• We’re easy to get to. See our:
  • Driving directions
  • Parking information
• Your cooperation in arriving on time for your child’s appointment helps us stay on schedule. First time patients should arrive 10 minutes early to allow for registration.

• A drop-in child care service, staffed by volunteers, is available for the siblings of pediatric patients who have long treatment sessions.

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• Before coming to your child’s appointment, please check to see what prescription refills he or she may need so we can renew them at the time of your visit.

• Between appointments call (or have your pharmacist call) during regular office hours for routine refills. Please allow 2 business days.

• Because many prescriptions (controlled substances) can’t be refilled over the phone, please make sure you always have enough medication for nights, weekends and holidays. Refills which require prior authorization take 48 hours.

• When you schedule your appointment for a procedure, you will receive preparation instructions as well as the location and date of the procedure.

• Urgent results: we will call you as soon as we have them

• Routine results will be included in our clinic letter

• Your child’s medical records are strictly confidential and cannot be disclosed to anyone without a parent or guardian’s written permission. The parent or guardian must sign a special written consent form to authorize the release of this confidential information from Golisano Children’s Hospital at Strong.

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• Co-payment is due at the time of your visit. We accept cash, personal checks, or credit cards. We also accept most types of insurance, including Blue Choice, Preferred Care, Aetna, as well as Medicaid. We will bill the insurance company for you. Please be aware that you will receive a bill for any balance or non-covered service.

• Contact your insurance provider directly to learn the specifics of your coverage at Golisano Children’s Hospital at Strong.

• Notify our office if you change to a different primary care or referring provider, or if you change your insurance coverage.

• Patient Rights

• Patient Responsibilities

• Visitor Responsibilities