Primary Care

Practice Information

Highland Family Medicine Center

Emergencies and Hospitalization

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office.

Most HMO insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.

One of our doctors is always available for emergencies. If you have an emergency after regular office hours, call 585-279-4800 and a taped recording will give you the number of our answering service. The answering service personnel will ask for information about your medical problem and will take your phone number. The doctor on call will contact you within one hour, sooner for serious emergencies.

The Family Medical Center is an affiliate of Strong Health. Our providers admit adult patients to Highland Hospital and children to the Golisano Children's Hospital at Strong.

Office Closing

If the office must be closed due to snow or other emergencies, it will be announced on WHAM (1180) and WXXI (1370). We will, however, have doctors available for emergencies. In such cases, please delay all non-emergency phone calls until the next normal working day.