Department of Surgery
Division of Solid Organ Transplantation
Procedures
General Information for Liver Transplant Patients and Their Families
Surgery Forms
Facilities
Office Hours
The Transplant Office is open Monday through Friday from 8:00 a.m. to 4:30 p.m. It’s closed on weekends and holidays. Our phone number is 585-275-5875.
On-call Service
A doctor and a transplant coordinator are on call 24 hours a day. They can be reached for emergencies at 585-275-5875.
New Patient Appointments
Please have your referring physician call our office to make arrangements for a referral.
Surgery Consent Forms
Download as a PDF file the consent form(s) you’ll need to fill out:
Disability Forms
We can’t fill out disability forms before transplantation. The results of your tests and the full evaluation will be sent to your referring physician who can forward it to the insurance provider.
Insurance
Do not let your insurance coverage lapse while awaiting your transplant. Before you can participate in the transplant program, you must have prior approval from your insurance company. If you change companies or lose your insurance, your transplant may be delayed. You must notify us of any change immediately so we can request financial approval from your new insurance provider.
Billing Inquiries
The various providers involved in your care all have different billing offices. Each bill should have a phone number to call for assistance. The following may further help you:
Liver Transplant Financial Coordinator: Meredith Gray, 585-275-6018
Outpatient Pharmacy: 585-275-4931
Surgical Associates (surgeon fees): 585-275-5875
Radiology: 585-385-5935
Patient Accounts Office (hospital service): 800-544-0877 or 585-275-7223
Strong Memorial Hospital Lab & Outpatient Services
Located on the first floor room 1-2153 near the main lobby of the hospital just past the coffee cart on the left.
Hours:
Monday through Friday 6:30 a.m. to 6:00 p.m.
Saturday 9:00 a.m. to 1:00 p.m.
Labs:
All pre-transplant patients must have blood work done before each clinic appointment. You can have your blood drawn at Strong Memorial Hospital two hours before your clinic appointment, or at your local lab and have the results forwarded to the Transplant Office. Your coordinator will provide you with a requisition for the blood tests.
If your primary physician orders the blood work for you, please have him/her call our office at 585-275-5875.
Your lab results can be faxed to us at 585-271-7929. Your waiting time in the clinic will be reduced if we have your lab results.
Parking is available in the ramp garage. Unfortunately, we do not provide parking passes. If you require financial assistance, you may contact our social worker.
Outpatient Pharmacy & Prescription Refills
The outpatient pharmacy is located in the main lobby of Strong Memorial Hospital close to the ramp garage.
Hours:
Monday, Tuesday, Thursday, & Friday: 8:30 a.m. to 7:00 p.m.
Wednesday: 7:00 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.
Sunday: 9:00 a.m. to 1:00 p.m.Prescriptions:
Your transplant coordinator is responsible for prescribing and reordering medications related to your liver transplant. Please refer to your primary care physician for your other medications.
Learn more about the Strong Memorial Hospital Outpatient Pharmacy