Highland Pride

“Providing exemplary customer service to co-workers, patients and visitors is part of our culture at Highland Hospital. Throughout our organization we are focused on becoming the health care employer and provider of choice. The process starts with a management team that believes in individuals and empowers them to make decisions and take pride in the work they do.”

–Steven I. Goldstein, President
–Cindy Becker, Vice President & COO

At Highland Hospital excellent customer service is something we feel very strongly about. We empower and motivate our employees to meet and/or exceed the needs of our patients and co-workers. Each month, our program, Highland Pride, recognizes a employee who shows PRIDE in their daily work, is a good team member, a strong leader, and is committed to continuous quality improvement. Each year we also recognize one of these 12 people as employee of the year.

Standards for Employees

Our standards for employees outline the attributes we admire in our employees.

  • Present self in a positive, professional manner
  • Collaborates to achieve team goals
  • Demonstrates respectful behaviors with all coworkers, patients and guests
  • Communicates effectively with coworkers, patients, guests and other departments
  • Accountable for a safe and clean work environment
  • Consistently strives for everyday excellence

Read the expanded list of standards for employees.

Highland Pride Stars

Employees may also be honored as a ” Pride Star.” These employees are recognized for their contributions each month in an email newsletter.

Who is eligible?

All employees affiliated with Highland at all of its locations are eligible. The only employees not eligible are: the president, vice presidents and assistant vice presidents.

Who can nominate an employee?

  • co-workers
  • patients
  • visitors
  • physicinas
  • volunteers

How do I make a nomination?

  • Nomination forms for employee of the month are located in the Human Resources office at Highland Hospital or you can print the form now and mail it to:
    • Barbara Sinclair
      Human Resources Dept.
      Box 44
      Highland Hospital
      1000 South Avenue
      Rochester, NY 14620
  • Nomination cards for Pride Stars can be found near the elevators on each floor of Highland Hospital or you can print a card now.
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