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Privacy Policy

How Strong Health collects, uses, and protects your personal and health information

Effective: January 1, 2026Last Updated: March 15, 2026

Information We Collect

Strong Health collects information necessary to provide you with physician-supervised testosterone replacement therapy and related medical services. The types of information we collect depend on how you interact with our clinic, website, and services.

Personal Information

When you create an account, schedule a consultation, or otherwise engage with our services, we may collect the following personal information:

  • Full name, including any preferred names
  • Email address
  • Phone number
  • Date of birth
  • Mailing address and residential address
  • Government-issued identification (for identity verification)

Health and Medical Information

To provide safe and effective medical care, we collect health-related information, including but not limited to:

  • Symptoms and health concerns reported during consultations or intake questionnaires
  • Medical history, including current medications, allergies, prior diagnoses, and family health history
  • Laboratory test results, including blood panels, hormone levels, and metabolic markers
  • Prescription and treatment records related to testosterone replacement therapy, peptide therapy, and related protocols

Usage Data

When you visit our website, we automatically collect certain technical information to help us understand how our site is used and to improve your experience:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or source that directed you to our site
  • Cookies and similar tracking technologies (see the Cookies & Tracking Technologies section below)

Payment Information

When you pay for our services, payment transactions are processed through secure, PCI-compliant third-party payment processors. Strong Health does not store, process, or have access to your full credit card numbers, debit card numbers, or bank account details. We may retain a transaction reference ID, the last four digits of your payment method, and billing address for record-keeping purposes.

How We Use Your Information

Strong Health uses the information we collect for the following purposes:

  • Providing medical services: To deliver physician-supervised testosterone replacement therapy, coordinate laboratory testing, prescribe peptide therapy protocols, and manage your ongoing treatment plan
  • Communication: To contact you regarding upcoming appointments, share lab results, provide treatment updates, and respond to your inquiries
  • Payment processing: To process payments for consultations, lab work, prescriptions, and other services rendered
  • Service improvement: To analyze usage patterns, improve our website functionality, enhance patient experience, and develop new services
  • Legal compliance: To comply with applicable federal and state laws, regulations, and legal processes, including HIPAA, Florida medical record retention requirements, and tax obligations
  • Health-related communications: To send you educational content, wellness tips, and information about new services that may be relevant to your treatment. You may opt out of non-essential communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly

How We Share Information

We do not sell your personal information to third parties. We will never sell, rent, or trade your personal data for marketing or advertising purposes. We may share your information only in the following limited circumstances:

  • Healthcare providers: With physicians, nurse practitioners, and other licensed healthcare professionals directly involved in your treatment and care coordination
  • Laboratories: With CLIA-certified laboratory partners to process blood work, hormone panels, and other diagnostic tests ordered as part of your treatment
  • Payment processors: With PCI-compliant third-party payment processors to securely handle billing and payment transactions
  • Legal requirements: When required by law, including in response to valid court orders, subpoenas, government investigations, or to protect the rights, safety, or property of Strong Health, our patients, or the public
  • Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information

HIPAA & Protected Health Information

As a healthcare provider, Strong Health is subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. Your Protected Health Information (PHI) — which includes any individually identifiable health information created, received, maintained, or transmitted in connection with your care — is handled in strict accordance with HIPAA requirements.

Under HIPAA, you have specific rights regarding your PHI, including the right to access your medical records, request amendments to inaccurate information, obtain an accounting of certain disclosures, and request restrictions on how your PHI is used or shared.

Strong Health maintains administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your PHI. All staff members with access to PHI receive regular HIPAA compliance training, and we conduct periodic risk assessments to identify and address potential vulnerabilities.

For a comprehensive description of how we use and disclose your protected health information and a full explanation of your rights under HIPAA, please review our HIPAA Notice of Privacy Practices.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide core functionality and understand how visitors use our site. We categorize these technologies as follows:

Essential Cookies

These cookies are strictly necessary for the operation of our website. They enable core functionality such as session management, security features, and user authentication. Essential cookies cannot be disabled without impairing the website's functionality.

Analytics Cookies

We use Google Analytics with IP anonymization enabled to collect aggregated, non-personally-identifiable data about how visitors interact with our website. This information helps us understand traffic patterns, identify popular content, and improve site performance. Analytics data is processed in a manner that does not directly identify individual users.

No Advertising or Third-Party Tracking Cookies

Strong Health does not use advertising cookies, retargeting pixels, or third-party tracking technologies that follow your activity across other websites.

Managing Cookie Preferences

You can manage or disable cookies through your web browser settings. Most browsers allow you to block or delete cookies, set preferences for specific websites, or receive notifications when a cookie is being set. Please note that disabling essential cookies may affect the functionality of certain features on our website. For detailed instructions, consult your browser's help documentation.

Your Rights & Choices

Strong Health respects your right to control your personal information. Depending on your jurisdiction, you may have the following rights under applicable federal and Florida state privacy laws:

  • Access your data: You have the right to request a copy of the personal information we hold about you, including your medical records, in a commonly used electronic format
  • Correct inaccuracies: If you believe any of your personal or health information is inaccurate or incomplete, you may request that we correct or update it
  • Request deletion: You may request the deletion of your personal information, subject to legal retention requirements. Please note that we are required by Florida law and federal regulations to retain medical records for a minimum period and cannot delete information that must be preserved for legal, regulatory, or clinical purposes
  • Opt out of marketing emails: You may unsubscribe from promotional or marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting our Privacy Officer. Please note that opting out of marketing communications does not affect transactional messages related to your treatment, appointments, or account
  • Request data portability: You may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another provider

To exercise any of these rights, please contact our Privacy Officer using the information provided in the Contact Information section below. We will respond to your request within the timeframe required by applicable law.

Data Security

Strong Health takes the security of your personal and health information seriously. We implement a comprehensive set of administrative, technical, and physical safeguards designed to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption in transit: All data transmitted between your browser and our servers is protected using 256-bit TLS/SSL encryption, ensuring that your information cannot be intercepted during transmission
  • Encryption at rest: Personal and health information stored in our systems is encrypted at rest using industry-standard AES-256 encryption
  • Role-based access controls: Access to patient data is restricted on a need-to-know basis. Only authorized personnel with a legitimate clinical or operational need may access your information, and all access is logged and auditable
  • Regular security audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential risks to our systems
  • Employee training: All team members receive regular training on data handling best practices, HIPAA compliance, and security awareness to ensure your information is treated with the utmost care

While no system can guarantee absolute security, we are committed to continually evaluating and strengthening our safeguards to protect your information.

Children's Privacy

Strong Health's services, including testosterone replacement therapy and related medical treatments, are intended exclusively for adults aged 18 and older. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected personal information from an individual under 18, we will take prompt steps to delete that information from our records. If you believe that a minor has provided us with personal information, please contact our Privacy Officer immediately so that we can investigate and take appropriate action.

Changes to This Policy

Strong Health reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will notify you by:

  • Sending a notification to the email address associated with your account
  • Posting a prominent notice on our website with the updated effective date

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

We will make every effort to respond to your inquiry within a reasonable timeframe and in accordance with applicable legal requirements.